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Elevating Your Experience

Thanks for stopping by. Members have visited this page 1,282,179 times! We hope you find it helpful, too!

 

We’re always looking for ways to take your Digital Banking experience to the next level.

 

With greater personalization, faster navigation, advanced security, and easier money movement, you’ll be empowered to discover financial freedom like never before.

 

View: Support Videos | Post Upgrade Checklist | FAQs

 

If you need assistance, call +447307382143 or visit help.BCU.org.






Support Videos






Account Access






General






Card Controls






Financial Wellness






Zelle/Money Transfer

You can turn off captioning by selecting the CC icon in the bottom right corner of each video.


Post Upgrade Checklist

Personalize your settings to get the most out of the elevated experience: 


Checkmark Accounts: All accounts will be visible upon login. Review and customize your account view. Learn more.

Checkmark Alerts: Set up or reset real-time transaction alerts that ping you wherever you are. Learn more.

Checkmark Scheduled Transfers: Verify, add, or modify your scheduled transfers.

Checkmark Financial Focus: Activate financial wellness tools to put your finances into focus. Visit Preferences and Activate your Financial Wellness tools.

 


What Members Are Saying

Samuel

"The new system is easy to sign into and has a good flow. I love the way all needed information is organized."

Member since 1984

Pugg

"Love the new look and everything feels faster as well."

Eileen

"As a long-time Member, I'm always interested in what's new and innovative at BCU. Keep up the great work!"

Member since 1982

Jose

"Love, love, love the new set up! Very sleek, modern, and everything that's important is easy to view at a glance."

Member since 2013

Quotes by ZTB members.



Frequently Asked Questions


  • Do I need to update my ZTB mobile app?
  • Why the upgrade?
  • What’s upgraded in Digital Banking?
  • Why do I see red transactions with a negative sign when I log in?
  • What about Bill Payments?
  • Where can I find a list of known issues in Digital Banking?
  • How do I set up profile pictures and nicknames within Digital Banking?
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